It was a lifestyle change – the ultimate sea change – that led Jennifer and James Dowd to move to Coffs Harbour and set up the Amber franchise in June 2003. After 17 years in Sydney, Jennifer was keen to move back to Coffs to be with her family and friends.
Jennifer says, “It’s been a huge learning curve in the beginning, but 8 years on we are loving it. We love the Coffs Coast – and so do the kids.“
Jennifer and James were one of the first to see the potential of the Isles Estate and designed a purpose built showroom from the ground up – and the design has stood the test of time, with both locals and visitors commenting on the excellent standard that others try to emulate.
Over the past 8 years, the Dowds have used their expertise to assist thousands of local residents to make the most of their homes and businesses, both with their indoor and outdoor areas.
We asked the Dowds a few questions about Amber.
Share some expert advice with our readers …
Your flooring is extremely important in all areas of your home. We don’t tend to change tiles or pavers very often – unlike paint colours. Therefore, make sure you pick a good quality product and one you love!
In particular, when doing a bathroom or ensuite, the floor areas are relatively small, so the difference between a $25 sqm tile and a $50 sqm tile is not really relevant, as an extra $200 on your bathroom floor can be the difference between like and love!
What is the best thing about your job?
Meeting heaps of Coffs Coast locals and bringing their dreams to fruition – getting heaps of positive feedback for our level of service. Meeting people at sport, in the supermarket, or even the pub, who tell you how wonderful their home is and thank you for helping them!
Do you have any new products in?
We have new products coming all the time. We have a Tile Specialist who travels the world meeting with production companies and organising new products. We also have a Stone Specialist who travels to Europe and Asia, sourcing the best quality stone for Amber, and we have an Outdoor Manager, who sources the best quality retaining walls and pavers for our outdoor customers.
What makes you unique?
Amber is not just about tiles. We do pavers, stone, retaining walls, enviro grass. We are all about taking the indoors out! Our staff are specialists with indoor and outdoor products. Between us and the staff, we have over 45 years’ experience!
We also offer a high level of customer service, as we have product managers from Amber Head Office who visit and train our staff every month on product and trade supplies.
We have an excellent trade service supplying local tilers, builders, DIY renovators with adhesives, grout, and sealers etc. We offer ongoing training for our Tradies, to ensure they use the right product for their clients.
Where in Isles Drive are you located?
Diagonally opposite Bunnings in South Coffs, 28 Isles Drive – you can’t miss us.
Do you have any more advice for our readers?
Come and see us – Jennifer, James, Garth, Michelle, Virginia, Luke, and Jake.